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Your Information Is Safe
At Enchanted Pleasures we want your online shopping experience to be our little secret. We respect your need for privacy and ensure that your confidential information stays that way. Enchanted Pleasures has created a safe, secure shopping environment and we are committed to protecting the privacy of our visitors and clients. Enchanted Pleasures does collect certain customer information that you give us. We use this information for purposes such as processing orders, responding to your requests, improving the site to enhance your shopping experience and communicating with our customers.
OUR COMMITMENT TO YOU
No selling, renting or trading of your information will ever occur at EnchantedPleasures.com. Now that you know your privacy is protected and respected, please enjoy a sensuous shopping experience.
Always Discreet Packaging & Shipping
Your purchase will be discreetly packaged and shipped in a plain brown box, or padded envelope to ensure your privacy. Our return address will appear as "Shipping Department." The contents of the package are NEVER mentioned on the exterior package. Rest assured no one will suspect what pleasures await.
We ship Monday - Friday and follow UPS's holiday schedule. Our goal is to ship all in stock items within 24 hours of your order. Our standard method of shipping is UPS Ground. Expedited shipping options are also available for an additional fee
We currently only ship to the US and Canada. Sorry, at the present time we do not offer shipping to New Jersey.
Sensitive Information Is Encrypted
We use the latest technology to provide you with a safe, secure environment to browse and shop on line. All of your transactions with us are secure by SSL (Secure Sockets Layer) technology. SSL is the industry standard for secure transmission in e-commerce’s transaction. You are able to know when you are entering a secure page, a small lock will show up on your browser bar. While we use encryption software to protect sensitive information online, we also use our best efforts to protect your information off-line.
SSL authentication and encryption help protect your online transaction information from third party interception. EnchantedPleasures.com uses GeoTrust as the verification source to ensure you that our site is secure. The GeoTrust SSL certificate provides up to 256 bit encryption.
Our site is SSL encrypted ensuring all of your credit card and personal information is safe and secure, so you can shop with confidence. All sensitive information, like your credit card number or contact information is encrypted. We do not share any credit card information.
Even though our website uses secure encryption, it should be noted that the nature of doing business online is always at risk to third parties which may unlawfully intercept transmissions. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and for any other personal information.
Credit Cart Payment
Enchanted Pleasures proudly accepts Visa, Mastercard and American Express. If using a Gift Certificate online there is a field into which you may insert that gift card number.
In order for a transaction to take place we must collect your name, e-mail address, billing information, credit card information and shipping information. This information is used to process and send orders. We also use this information to contact you if there is a question or problem with an order, and to update you on your order status. Credit cards must be processed and payment ensured before any order is complete and ready to ship. You will receive email confirmation when this occurs. We hope, you understand, with so many fraudulent orders going on nowadays we try to protect you and ourselves by verifying all information given to us. Credit cards are verified using a traditional address verification service. The address you have on file must match that which you provide for us under Billing Information. If those addresses do not match the credit card purchase will be declined. We also require the CVV2 number located on the back of your credit or debit card. This number is traditionally located within the signature field and is the last three digit sequence in the lengthy number you see there. When you place an order, your credit card information is not stored online and is not shared with another company. Your personal information is saved in your account without your credit card information. You may change it at any time by logging in to your account.
Always Discreet Payment
Purchases made on EnchantedPleasures.com web site will appear on your credit card statement as "ENCHANTED". Details of your order and names will not appear on your credit card statement.
No unwanted contact
Enchanted Pleasures does not create or send unsolicited phone calls, email, or postal mail. Emails are automatically sent to confirm your order, notify you about backorders, and supply you with the tracking number for your shipment. We contact customers by phone only when there is a question about or a problem with an order.
We ask you for information such as your name, address, e-mail, shipping and billing address so that we can process your order. If entirely necessary we may need to use this info to contact you to help process the order.
We will never send unsolicited emails, newsletters or direct mail. You will only receive a phone call from us if we need to clarify an issue with your order and this only happens after an email has been sent and we have not recieved a response. You can expect an automatic confirmation email once an order has been placed. We will also send an email once your order has been shipped containing a tracking number or if an item is on backorder.
E-Mail Newsletter Subscriptions
If you have subscribed to our newsletter you will receive occasional updates from EnchantedPleasures.com / Northern Pride Collections about new products, gifts, promotions and special features. If these emails do not interest you over time, you are welcome to unsubscribe at any time, no hassles, simply look at the end of the e-mail for instructions on how to remove yourself from the mailing list.
We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies are used to maintain your shopping cart, track logins, and analyze your visiting patterns when on our web site. No personal information is recorded by these cookies.
For your convenience, this website contains links to other web sites which we believe may offer you useful information for your shopping experience. Please be aware that Enchanted Pleasures is not responsible for the privacy, security or the content policies on those sites. We suggest you read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected on EnchantedPleasures.com.
EnchantedPleasures.com is intended for adults 18 years of age or older. This policy is designed to protect children. EnchantedPleasures.com does not sell products to those under 18 years of age.
If you register with us and we discover that you are under 18, we will delete your registration. We will send you a message if we do this.
Your personal information is used by us, our suppliers and shippers in order to process and ship your orders. We only share information that we believe are necessary, with third parties that are involved in the processing of your order. We do not give these vendors any more information than is required to complete the actual business purpose at hand. Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. If necessary, we might use this information to contact you for help processing the order.
Some personal information is stored on servers owned by other companies. Only EnchantedPleasures.com / Northern Pride Collections has the right to access this information.
We DO NOT share information about our customers with advertisers and marketing partners. EnchantedPleasures.com / Northern Pride Collections DOES NOT sell or license personal information.
Personal information may be disclosed if required by law. We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it. We may do so when: permitted or required by law, or, trying to protect against or prevent actual or potential fraud or unauthorized transactions: or investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
YOUR INFORMATION WILL NEVER BE SOLD TO THIRD PARTIES
Updates To This Policy